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harryburrows

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Posts: 3
 #1 
I'm able to send my items to print fine, but as soon as I open the app on my iphone, the windows 7 ACTPrinter freezes and has to close. Please advise, thanks.
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JoeAcklin

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Posts: 16
 #2 
Hello, what version of the ACTPrinter win client do you have? You can right click on it in the notification area and click on about.

Joe
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harryburrows

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Posts: 3
 #3 
2.2.0.0
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houdah

Moderator
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Posts: 2,906
 #4 
Hi!

We have several reports of problems with ACTPrinter Win 2.2. We are currently still investing.

Please delete ACTPrinter Win for your computer and then download a fresh version from houdah.com/iPhone. You will get version 2.1 which is known to be stable.

Sorry for the inconvenience caused by this.

Best,
Pierre Bernard
Houdah Software s.à r.l.



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harryburrows

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Posts: 3
 #5 
downloaded the version off the link you gave me as well as looking up for a 2.1 version of the software, both still freezing.

How do I go about getting a refund for the iphone app i cannot use?

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houdah

Moderator
Registered:
Posts: 2,906
 #6 
Hi!

Sorry to hear ACTPrinter is not working for you.

You will need to contact Apple about a refund.

Best,
Pierre Bernard
Houdah Software s.à r.l.

__________________
Houdah Software s. à r. l.
https://www.houdah.com

HoudahGeo: One-stop photo geocoding
HoudahSpot: Advanced file search utility
Tembo: Easy and effective file search
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Gtatler

Registered:
Posts: 1
 #7 

I use Windows 7 64 bit on my PC and I.O.S 5.0.1 on my iPAd.

 

I downloaded the latest version of the Windows program and the iPod/iPad app on 30th December 2011.

 

All went well. I printed a document from my PC - and it appeared on my iPad.

 

However, on printing further documents ACTPrinter on the PC froze and I had to close it and re-start it.

 

On further use I have NOT allowed ACTPrinter to Auto Print, i.e. I have NOT clicked the Auto Print button, instead manually confirming printout for each file by clicking the OK button.

 

I have now done a run of 65 documents without the problem recurring - including a printout of 561 pages !

 

STRANGE ! ! ! !

 

Anyone any ideas as to why this should be.

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