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gauthieryannick
Hi,

It seems I cannot get the Bluetooth pairing process to work between my iPhone and my Mac. Please note that both devices are not on the same iCloud account, but that should not affect the Bluetooth pairing process in any way.

iPhone XS iOS 13.3.1 / MacBook Pro 13" under macOS Catalina 10.14.3

I tried the pairing recipe over and over again, no Bluetooth connection establishes (I do initiate the connection from the iOS device, not the Mac).

The error message I get everytime, after only 1 second in the pairing process is as follows (in French) : "Échec du jumelage / Assurez-vous que « [COMPUTER NAME] » est allumé, à portée et prêt pour le jumelage.".

Do you have any idea? Are there any compatibility issues under Catalina?

Thanks,
Y
1 0
houdah
Please be sure to keep System Preferences > Bluetooth open. The Mac should be ready for pairing while the preferences are open.

Try to reboot - turn completely off and then back on - both the Mac and the iPhone. This often helps with Bluetooth problems.
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gauthieryannick
Hi,

I did all that just now, repeated that thrice. It did not do the trick.

Only once, I did see the Mac appearing as "Keyboard" on my iPhone right before it changed to the actual computer name, but when I did click on it, I obtained the same error message I told you about in my prior message.

I really don't know what's going on. On top of all things, I did reset the Bluetooth stack completely, removed all devices and re-added them, flushed .plist files and rebooted as recommended on some sites, nothing makes it work better.

My BT keyboard and my BT mouse connect and work just fine, but I cannot connect my iPhone to the Mac, it simply does not work.

Regards,
Y
1 0
houdah
We need to investigate. It currently looks like a recent change brought by either iOS 13.3.1 or macOS 10.15.3 is causing trouble.
Earlier versions of both iOS 13 and macOS 10.15 were known to work.
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yomark
please fix it! I brought T2P on Mac App Store today, but it can't work! 
My iPhone is iOS 13.3, macos 10.15.3
0 0
houdah
Are you running iOS 13.3.0 or 13.3.1 ?

We are still investigating. Pairing is aborted before the Mac even gets a chance to reply. This appears to be a bug in macOS 10.15.3. We have also seen reports of a similar problem with iOS 13.3.1 connecting to older versions of macOS.
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yomark
iOS 13.3.0
Dose it works well between iOS 13.3.1 and macos 10.15.3 ?
0 0
houdah
Probably not. It appears that both and iOS 13.3.1 and macOS 10.15.3 cause the same problem.
Houdah Software s. à r. l.
https://www.houdah.com

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